Shipping policy
Shipping Policy - Bouk’s
1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends and holidays.
2. Delivery Times and Options
Delivery times vary depending on the destination and the selected delivery method:
United States:
Standard: 5 to 8 business days
Express: 2 to 3 business days
International:
Standard: 7 to 14 business days
Please note that these times are estimates and may vary due to factors beyond our control (customs, logistics delays, weather conditions).
3. Shipping Costs
Shipping costs are automatically calculated at checkout based on the shipping address and the selected delivery method.
Free shipping in the United States on all orders over $100.
International shipping fees vary depending on the destination.
4. Order Tracking
Once your order has shipped, a confirmation email containing a tracking number will be sent to you. You can track your package directly via the carrier's website.
5. Returns and Exchanges
We accept returns within 14 days of receiving your order.
Items must be unworn, unwashed, and in perfect condition with their original tags.
Return shipping costs are the customer's responsibility, except in cases of error on our part or defective product.
For any return requests, contact us at bouksbrand@gmail.com with your order number.
6. Delivery Issues
If you do not receive your order within the estimated timeframe or if your package is lost, please contact us at bouksbrand@gmail.com. We will do our best to find a solution with the carrier.
Thank you for your trust and support of Bouk's!
1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends and holidays.
2. Delivery Times and Options
Delivery times vary depending on the destination and the selected delivery method:
United States:
Standard: 5 to 8 business days
Express: 2 to 3 business days
International:
Standard: 7 to 14 business days
Please note that these times are estimates and may vary due to factors beyond our control (customs, logistics delays, weather conditions).
3. Shipping Costs
Shipping costs are automatically calculated at checkout based on the shipping address and the selected delivery method.
Free shipping in the United States on all orders over $100.
International shipping fees vary depending on the destination.
4. Order Tracking
Once your order has shipped, a confirmation email containing a tracking number will be sent to you. You can track your package directly via the carrier's website.
5. Returns and Exchanges
We accept returns within 14 days of receiving your order.
Items must be unworn, unwashed, and in perfect condition with their original tags.
Return shipping costs are the customer's responsibility, except in cases of error on our part or defective product.
For any return requests, contact us at bouksbrand@gmail.com with your order number.
6. Delivery Issues
If you do not receive your order within the estimated timeframe or if your package is lost, please contact us at bouksbrand@gmail.com. We will do our best to find a solution with the carrier.
Thank you for your trust and support of Bouk's!